Returns and Claims

We offer free returns and package protection at checkout. If you opt into free reutrns + package protection, we'll cover your return shipping on all returns. We'll also cover replacement of any lost, stolen, or damaged items.

To qualify for a return, your item must be in original condition (unused and in original packaging). Returns must be submitted within 30 days or receiving your order.

More details Below. 
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RETURN & REFUND POLICY

Dynamic Performance R/C
www.dp-rc.com

Effective Date: September 21, 2026
Last Updated: September 21, 2026

At Dynamic Performance R/C (“DPRC”), we want our customers to be satisfied with their purchases. Due to the specialized nature of RC products, electronics, batteries, kits, engines, tires, and performance components, certain restrictions apply to returns.

Please review this policy before making a purchase.

1. RETURN PERIOD

Eligible merchandise may be returned within 30 days of the original purchase date.

To qualify for a return, merchandise must be:

  • New and unused

  • In resalable condition

  • In the original manufacturer packaging

  • Complete with all parts, accessories, manuals, decals, hardware, and packaging

  • Accompanied by proof of purchase

Merchandise showing signs of installation, assembly, use, modification, wear, damage, fuel exposure, glue, soldering, or alteration may not be eligible for return.

2. RETURN AUTHORIZATION

Before shipping a product back to DPRC, customers should contact us to request return authorization.

Please provide:

  • Customer name

  • Order number

  • Product or SKU being returned

  • Reason for the return

  • Photos when requested

Do not ship a return until instructed to do so by DPRC.

Unauthorized returns may be refused or returned to the customer.

3. RETURN SHIPPING

Unless the return is the result of an error made by DPRC, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise determined by DPRC.

We strongly recommend using a trackable and insured shipping method. DPRC is not responsible for returned merchandise that is lost or damaged while being shipped back to us.

4. NON-RETURNABLE ITEMS

For safety, performance, and resale reasons, certain merchandise may not be returnable once opened, installed, assembled, used, or otherwise altered.

Non-returnable merchandise may include:

  • Opened or used electronic speed controls

  • Motors

  • Servos

  • Receivers

  • Transmitters and radio equipment

  • Batteries

  • Chargers

  • Engines after fuel has been introduced

  • Fuel and other hazardous materials

  • Tires after mounting or gluing

  • Wheels after mounting or gluing

  • Bodies after cutting, drilling, painting, or mounting

  • RC kits after assembly has begun

  • Parts that have been installed

  • Electrical components that have been soldered

  • Special-order merchandise

  • Custom merchandise

  • Clearance or final-sale merchandise when designated as such

  • Gift cards or gift certificates

DPRC reserves the right to determine whether merchandise is in new and resalable condition.

5. DEFECTIVE PRODUCTS

A defective product is different from a standard return.

Many RC manufacturers provide their own warranty coverage and require warranty claims to be submitted directly to the manufacturer.

If you believe a product is defective, please contact DPRC before returning it.

Depending on the manufacturer and product, DPRC may:

  • Assist you with troubleshooting

  • Direct you to the manufacturer's warranty department

  • Assist with a warranty claim

  • Replace the product when authorized

  • Provide another appropriate resolution

Do not discard the product, packaging, receipt, serial number, or accessories while a warranty claim is being evaluated.

Damage caused by crashes, improper installation, incorrect gearing, overloading, overheating, water exposure, improper voltage, incorrect battery use, modification, abuse, normal wear, or failure to follow manufacturer instructions is generally not considered a manufacturing defect.

6. ELECTRONICS

RC electronics are sensitive components and may be damaged through incorrect installation or operation.

Once an electronic component has been:

  • Installed

  • Soldered

  • Programmed in a manner affecting its condition

  • Powered or operated

  • Modified

  • Damaged during installation

it may no longer qualify for a standard return.

Potentially defective electronics may be subject to the manufacturer's warranty procedures.

7. BATTERIES

For safety reasons, battery returns are subject to additional restrictions.

Batteries that have been charged, discharged, connected, modified, damaged, punctured, swollen, or otherwise used generally cannot be returned as standard merchandise.

If a new battery appears defective or arrives damaged, contact DPRC as soon as possible and provide photographs of the battery, packaging, and shipping container.

Never ship a damaged or swollen lithium battery without first receiving appropriate shipping instructions.

8. NITRO ENGINES & FUEL-RELATED PRODUCTS

Nitro engines cannot generally be returned as new merchandise once fuel has been introduced into the engine or the engine has been started.

Warranty claims involving engines may require inspection by the manufacturer or distributor.

Nitro fuel and certain other hazardous materials may be non-returnable and may be subject to transportation restrictions.

9. KITS & ASSEMBLED PRODUCTS

RC kits must be returned new and unassembled.

Once assembly has begun, the kit generally cannot be returned as new merchandise.

Customers should inspect kit contents before beginning assembly and immediately contact DPRC if parts appear to be missing or damaged.

Missing parts from a factory-sealed kit may be handled through the applicable manufacturer or distributor.

10. WRONG OR DAMAGED ITEMS

If DPRC ships you an incorrect item or your order arrives with shipping-related damage, please contact us promptly.

Please retain:

  • The merchandise

  • Original product packaging

  • Shipping carton

  • Packing materials

  • Shipping label

Photographs may be required to document damage or shipping errors.

When DPRC confirms that we shipped an incorrect product, we will work with you to correct the order at no additional shipping expense.

11. RESTOCKING FEES

Returned merchandise that requires additional inspection, repackaging, replacement packaging, or other work before it can be resold may be subject to a restocking fee or may be refused.

Any applicable restocking fee will depend on the condition of the merchandise and circumstances of the return.

12. REFUNDS

Once an approved return has been received and inspected, an eligible refund will generally be issued to the original payment method.

Shipping charges and other non-refundable charges may be deducted where applicable.

Processing times may vary depending on the payment provider or financial institution.

DPRC reserves the right to reduce or refuse a refund when returned merchandise is incomplete, damaged, used, modified, or otherwise not in the condition represented by the customer.

13. ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled after it has entered processing or shipping.

Once an order has shipped, the applicable return procedures and return shipping requirements will apply.

Special orders or custom orders may not be cancelable after they have been placed with the manufacturer or supplier.

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

To start a return or claim, click here